All our products are custom made by a team of highly skilled seamstresses. To that end we follow a three phase quality control check on all of our garments before they are sent out. None of our production is outsourced to other manufacturers.
We have incorporated an affordable shipping solution via The Courier Guy.
We also offer a collection option for those who want to collect from our studio.
Lizette & Ray
store owners
SHIPPING
Dress orders take between 4 to 6 weeks to complete. (Excluding RUSH Cut orders that are completed within 2 weeks).
Alchemy Lifestyle products generally ships within 5-7 working days.
Should there be any unexpected delays with your order, you will be notified via Email or phone call. We are always trying our best to attend to all orders as quickly as possible so please be patient with us.
Orders are generally delivered within 2 to 3 business days from dispatch (excluding weekends and public holidays). Some deliveries to outlying areas can take up to 7 working days. Please take note that in the event that your delivery address falls in an outlying area, then it is likely that there will be an additional charge levied to cover the difference between the standard delivery fee, and the surcharge that The Courier Guy / 3rd Party Courier charges. We do not ship on Saturdays, Sundays, or on Holidays.
Once your parcel has been dispatched, you will be provided with your tracking information via Email. Should your tracking number NOT be provided, then you are welcome to email us at info@bridalalchemy.co.za to obtain it manually. If you are experiencing any complications or delays with your delivery, then please contact The Courier Guy or 3rd Party Courier used with the tracking number that we provided. We try our best to confirm our customer's delivery addresses. If, however, you have provided an incorrect address by mistake, then the outcome might mean that your parcel is sent to the wrong location.
*RETURNS POLICY
We stand behind everything we make and sell. If you are not satisfied with your clothing purchase, you can return it for a replacement within 7 days of receipt.
Should there be any issue with the product(s) received, such as production defects or breakages during transit etc. please notify us within 48 hours of receipt, any claims past this time period will be null and void.
In the event that the size you’ve chosen isn’t a suitable fit, you will be able to exchange it by returning the item(s) back to us, using a courier of your choosing (at your cost). Once the items are received in good order, we will send the replacement in exchange, without any additional courier costs.
In such case, please Email us to – info@bridalalchemy.co.za with your return/exchange request. You must send your original invoice / order with any returns and exchanges.
When products are returned, please make sure that all the products are in perfect condition and haven’t been washed nor worn. Please make sure that the exchange item(s) are delivered to us within 10 days of notifying us about your desire to exchange the product(s), any returns past the 10 days will be void and not eligible for replacement.
You may exchange your purchased product for a different size/color, different item or alternatively request a store credit. Please note that in case of a credit request, the credit will be processed for the costs of the items purchased and returned, we cannot offer credit on any additional shipping costs as those are non refundable from our courier partner.
Please note, some items can go out of stock quickly, as a result, we may not be able to always make the desired exchanges, but we will do our best to find a suitable solution.
When shipping back your return/exchange, note that the item is your responsibility until it reaches us. For your own protection, we recommend shipping your package with a courier that can provide tracking and insurance. Alchemy Online will not be held responsible for packages lost in transit. The cost of returning items to us will be the customer’s responsibility, however, if Alchemy Online was directly responsible for providing an incorrect product, colour or size, then the first exchange shipping costs will be covered by Alchemy Online. Should you wish to process a second exchange, shipping charges will be entirely up to you, the customer.
Please note, our returns policy only covers items that have a manufacturing defect and does not cover ordinary wear and tear or damage caused by improper use or accidents. Unfortunately we cannot take returns or exchanges on underwear due to sanitation issues.
* Regrettably we are not able to accommodate returns on items that have been custom made such as our wrap dress range of products.
COPYRIGHT
All images on this website are protected by copyright law and may not be used without the permission of the owners of Alchemy Online
(C) 2023 Alchemy Online
